How we work

1

You Fill Out the Form

The first step is to fill out the form on our website, providing all the necessary information for registering your products. This includes:

• Company details (name, contacts, credentials).
• Product information (type, composition, technical specifications).
• Technical files required for registration.

If you have any questions while filling out the form, our team is always ready to assist.

2

We Obtain Your Submitter ID (If Needed)

If you haven’t registered products in the EU-CEG system before, you’ll need a Submitter ID — a unique identifier for your company. We’ll help you obtain it. This process usually takes about 3 days.

3

We Start Registering Your Product

Once we have all the necessary data, technical files, and your Submitter ID, we begin the registration process for your product. Depending on the number of products and their type, the process may take:

• A few hours for a single product.
• Up to a few days for a larger assortment.

We work quickly and carefully to minimize your waiting time.

4

You Receive the Final Files

After completing the registration, we send you the Creator — files containing all the information about your product registration. You can:

• Review the file structure.
• Ensure everything is correctly formatted.
• Continue working with these files independently if needed.

5

Payment for Services

We value your trust, so we don’t require full upfront payment. You can pay for our services using:

• PayPal.
• Bank transfer.

You only pay after you’re satisfied with the quality and timeliness of our work.

*The products that we register in the EU-CEG system

• Waterpipe tobacco
• E-liquid
• Cigarette
• Cigar
• Cigarillo
• Roll your own tobacco
• Pipe tobacco
• Oral tobacco
• Nasal tobacco
• Chewing tobacco
• Herbal product for smoking
• Novel tobacco product
• Refill container cartridge
• Refillable device
• Rechargeable device
• Other components of electronic cigarettes